Responsible Gaming

Gaming Should Be Entertainment

At Jackpot City, we believe online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we offer exciting games and the possibility of winning, it's important to approach gaming responsibly and within your means.

Always remember: the house has an edge, and you should only spend what you can afford to lose.

Age Verification

Online gaming in Canada is restricted to players who are 18 years of age or older (or the legal age of majority in your province). Jackpot City takes age verification seriously and reserves the right to request proof of age at any time.

If you are under the legal age, please do not register or participate in gaming activities on our site.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Be aware of these warning signs:

• Chasing losses: Continuing to play to recover money you've lost
• Hiding gambling: Keeping your gaming activity secret from friends or family
• Loss of control: Unable to stick to gaming time or budget limits
• Increased spending: Needing to bet more money to get the same excitement
• Neglected responsibilities: Missing work, school, or family obligations due to gaming
• Borrowing to gamble: Using credit cards, loans, or borrowed money to fund gaming
• Mood swings: Becoming irritable or anxious when unable to play
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gaming
• Using gaming to escape: Turning to gambling to cope with stress, anxiety, or depression

If you recognize any of these signs in yourself or someone else, it may be time to seek help.

Self-Help Tools & Responsible Gaming Features

Jackpot City provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Cap the amount of money you're willing to lose in a gaming session
• Time Reminders: Receive alerts about how long you've been playing
• Reality Checks: Pop-up notifications to remind you of your gaming activity and current balance
• Self-Exclusion: Temporarily or permanently exclude yourself from your account
• Account Pause: Take a break from gaming without permanently closing your account

Take advantage of these tools to keep your gaming enjoyable and within your control.

Get Help: Support Organizations in Canada

If you or someone you know is struggling with problem gambling, these organizations offer free, confidential support:

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Provides resources, treatment referrals, and support across Canada

International Support

• United States - National Council on Problem Gambling
  Website: www.ncpgambling.org
  National helpline: 1-800-GAMBLER (1-800-426-2537)
• United Kingdom - GamCare
  Website: www.gamcare.org.uk
  Free counselling and support for problem gamblers
• United Kingdom - National Self-Exclusion Scheme (GamStop)
  Website: www.gamstop.co.uk
  Self-exclude from all UK-licensed online gambling operators
• Australia - Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free, confidential online counselling and self-help tools

All of these services are free and confidential. Reaching out for help is a sign of strength, not weakness.

If You Need Help

Don't wait. Help is available now.

Whether you're experiencing problem gambling yourself or concerned about someone else, contact one of the organizations listed above. They have trained counsellors ready to listen and help you find the support you need.

Remember: problem gambling is treatable, and recovery is possible with the right support.

Last updated: 2026